|
Costs
Apr 9, 2014 10:33:35 GMT 9.5
Post by Rohan on Apr 9, 2014 10:33:35 GMT 9.5
Hey guys,
Getting my bike serviced tomorrow as well as wanting to get fish tail mufflers installed.
Now just wondering how much the service should cost as I spoke to Dale from Mavericks and he has zero communication skills and I can't really get a straight answer out of him. He said $180 + parts. So essentially how much is the parts meant to cost and what are these so called parts. This is my first service at 500kms. So realistically it can't really need many parts? I basically don't want to get ripped off as I have no idea what is even entailed in a service.
Also I am wanting to get the muffler put on, but when I asked Dale he basically said "yeah should be able to do it". Then when I asked him how much he replied "I have no idea i'd have to take a look at it and see". So in essence I have no idea how much installing it would cost either. Granted it will need some sort of bracket and perhaps a flange made to attach it though. Anyone had this or something similar done and have a rough figure?
In general I have no idea how much this will all cost and it's hard to communicate with Dale to get an answer. Even tomorrow im expecting to drop the bike off and for him to say he will call me and tell me how much and then just do it and then tell me it costs a certain amount. Can't wait until the new place opens so I can actually get some sort of English communication from them. haha.
|
|
|
Costs
Apr 9, 2014 12:04:16 GMT 9.5
Post by matmatmat on Apr 9, 2014 12:04:16 GMT 9.5
$180 sounds about right, parts would be new plugs, oil, maybe coolant? Air cleaner, Brake fluid if they need a bleed and may have a misc charge for workshop consumables like cleaner and shit.. I'd expect to be paying less than $250 all up for the service.
The muffler depends on if your supplying the muffler? Is it a straight bolt on? Too many variables to guess...
Often shops aren't being dicks by being vague they are trying to avoid disagreements later on when it costs more than they said it was because often things are a lot more involved and difficult than the customer states over the phone...
|
|
|
Costs
Apr 9, 2014 13:54:42 GMT 9.5
Post by Rohan on Apr 9, 2014 13:54:42 GMT 9.5
Oh yeah I bought the muffler from Hunter so have it already. He would need to create some brackets to attach it etc so would take some work.
For the service at least I have a rough figure, so if he says $350 then its obviously way too much.
I understand he wasn't being a dick about the cost, its just I have no idea how much to expect to pay so don't particularly feel like getting ripped off that's all. But he can't communicate properly as he simply says "yes I can do a service". Then I have to ask when he has available and he says "Thursday" and then says bye and goes to hang up. Which I find weird because firstly I haven't even confirmed that I can do Thursday and secondly doesn't tell me morning or afternoon or any time. How someone can run a business like that is beyond me.
Then I say okay I can do Thursday. Then he says "bye" and goes to hang up again. I then have to ask him how much it will cost and he says "180 plus parts". Then goes to hang up again. I then have to stop him from hanging up again to ask if he could attach the muffler. Anyways you get where im going with this. All in all he has no customer service and I expect when I take my bike in tomorrow he probably has no idea I was bringing it in (as I doubt he even wrote it down). Then tell me his mechanic won't be in until Friday. Or something along those lines cause he has no idea how to run a business.
|
|
|
Costs
Apr 9, 2014 14:39:37 GMT 9.5
Post by matmatmat on Apr 9, 2014 14:39:37 GMT 9.5
Haha, i understand now assuming it's going to cost heaps is a good idea so you don't get a shock..... When it does I've had similar experiences recently but with a new Harley so triple your costs on everything and throw in the fact that it's a huge bloke that sounds angry even when he's happy! Trick is to expect nothing and everything you get is a bonus! Sounds like your troubles will be short lived and will have a great new service center opening soon anyway.
|
|
|
Costs
Apr 9, 2014 15:34:22 GMT 9.5
Post by Rohan on Apr 9, 2014 15:34:22 GMT 9.5
Yep, just a temporary solution for now and then should be fine!
|
|
|
Costs
Apr 9, 2014 17:43:08 GMT 9.5
Post by Josh -Admin- on Apr 9, 2014 17:43:08 GMT 9.5
yeah i agree there business skills ant that great hears a story about work i got done from these guy im not one to normally bag out someone or be miss leading but I do believe that they dont no how to run a business.
I got quoted around the 550 mark "plus a little bit extra just depends" for a set of ape hangers bought and fitted to my daytona they had my bike for over a week when the first said it would take just over a day and a half to complete no courtesy call i called them after a few days only to find out that they wernt sure how long it would take to finish and they would call me the next day.
well no phone call this happend for a few days befor they said that they were having problems getting cables and it wont be finished until next week. so after having my bike for over triple the amount of time they said in the first place it ended up costing me $750.
thats not the best part i had the bike back for 2 days was taking it for a ride up the blue mountains and my new throttle cable snapped YAY! I had to ride it all the way back by operating the throttle with my hand .wasent fun.
not only did i have to take the cable back in to there shop i had to wait over another week for a new cable because they were disputing with the third party cable maker. "the cable maker said if it dident fit properly then you should have not used it" I replyed to mararick when he updated me on this info. I the told him i dont care about the third part you guys need to replace my cable regardless of your conflicts with third partys.
my confidence in them as mechanics is low. sorry guy at mavarick.
this is only one bad experience im sure they have other happy customers however no one writes storys on how well the service went lolz.
thanks for reading Joshua
|
|
|
Costs
Apr 9, 2014 17:56:30 GMT 9.5
Post by Rohan on Apr 9, 2014 17:56:30 GMT 9.5
Yep quite ridiculous. Dale seems to be a nice person just seriously lacking in communication as well as general business skills.
Not to mention I don't think he is a mechanic, just knows a little about bikes (he basically owns a bike sales yard and over time has built up some knowledge of bikes). I'm sure he has a specific mechanic that comes in a few days a week. Which means you have to wait for the actual mechanic to actually get anything done. So sounds like the mechanic has fitted the apehangers and wasn't in the next few days so Dale has fitted the cable with limited knowledge/skills and it has snapped.
Overall just dodgy!
|
|
|
Post by Rohan on Apr 10, 2014 15:44:21 GMT 9.5
So today I rode my bike an hour to Mavericks in the rain. I also had my girlfriend and 3 month old baby in the car following me and bringing the mufflers that I needed to take. I got there at around 10:30 and Dale said he had no idea how the muffler would attach but would get his mechanic to take a look at it and give me a call. He said the service should be done by this afternoon. I also told him that the fuel gauge and temp gauge don't work. He responded that they never work anyways and that he wouldn't trust them so they are useless, but will have a look (why would hunter put them on the bike then?).
I left and me and my girlfriend and baby went for a drive around to kill some time.
Anyways 2pm comes and I decide to call him as I hadn't heard anything. He essentially mumbles about the pipes saying he's not sure, doesn't think so, hell ask the mechanic. In essence he has no idea whats going on. Then a minute or two later he says no can't do them they don't fit or doesn't know how they fit. Seeing as I bought them from Hunter and was assured they fit the spyder 350 I would like to hear Ben's thoughts on how they do/don't fit because im sure him and Dale have a difference of opinion on the matter (not to mention I can see in the youtube video that it fits). I ask if he needs more time with the bike to finish the service or to fit the pipes and he responds not at the moment. I asked what that meant and he said not now. Still confused I had to ask whether the service was finished which he replied yes, and then I guess you can't do the pipes so ill just come pick the bike up now, in which he replied yes and hung up. Funny that he never called me to tell me the bike was finished nor to let me know he couldn't do the pipes. I probably could have picked the bike up an hour earlier instead of sitting around with nothing to do.
So then I go back to the shop and basically pick the pipes up off the ground which now have scratches on them (thanks Dale you fucking idiot). Put them in my girlfriends car and put my bike gear on. I then ask him what he did in the service and he mumbles something along the lines of tightened some bolts and checked something or rather and thats about it. I asked if he has a receipt saying what he had done but he said he didnt and he is too busy at the moment (needless to say he was sitting on a chair stuffing his face with a sandwich). I then asked how much I owed him and he responded $120 and I simply paid, grabbed my keys and went to leave. On the way out this kid said he tightened all the bolts on the bike which I originally thought just swept the floors and cleaned the bikes, but now I gather he must be the "experienced mechanic".
I then left for my hour drive home in the rain. So I gather he did basically nothing to the bike in the "service" because he was "too busy" (although why he booked me in on a day that he was busy is beyond me). Then figured he would only charge me $120 seeing as he didn't actually do anything nor had he looked or bothered about the temp/fuel gauges (which would be covered under warranty of course so why bother if he couldn't charge me for it). Also couldn't really be bothered trying to figure out how to put the pipes on so telling me they don't fit would work surely?. I also have virtually no proof that my bike was serviced at 550kms except for a payment receipt which means virtually nothing.
I not only wasted $120 and petrol for my bike and my girlfriends car, but our entire day, and I didn't even get the pipes put in which is the only reason I actually went to him in the first place, other wise I would have waited and got it and the service done at the new place opening up.
This is now fucking beyond ridiculous, he is a representative of Hunter as he is the only dealer in Sydney and would assumably be the only person to fix warranty issues, do services (at least until the new service place opens, which is even further away) and the only place to buy the bikes. I think Ben needs to seriously look at it and find someone else to sell the bikes and get rid of Dale. He can't be good for the business long term (only short term cause he sells a few bikes) because he will ruin its name.
Rant over, but not impressed.
|
|
|
Costs
Apr 10, 2014 15:45:05 GMT 9.5
Post by Rohan on Apr 10, 2014 15:45:05 GMT 9.5
|
|
|
Costs
Apr 10, 2014 20:01:16 GMT 9.5
Post by Josh -Admin- on Apr 10, 2014 20:01:16 GMT 9.5
WOW! No receipt that is outrages, i can understand your frustration with the pipes. the guy I suggested In the PM will be able to sort it out just give him a buzz. because you dident get a receipt you cannot be sure he changed the oil when it states in the services slip that hunter provides the dealers that the oil needs to be changed and everything else needs to be checked. I hope Benno can give some insight into this.
|
|
|
Costs
Apr 10, 2014 20:15:13 GMT 9.5
Post by Rohan on Apr 10, 2014 20:15:13 GMT 9.5
Obviously not happy, and maybe went a bit overboard on the rant but was not in a good mood once I got home. Would be interesting to know why he charged $120 total when the service was meant to be $180 + parts. Doesn't make sense at all. Actually if Josh paid around $240 for a service from them then I got half a service? Just not confident that I got a full service that was required, nor a receipt saying that specific things were done, so if I wanted to sell my bike how could I prove it got serviced regularly?
|
|
|
Costs
Apr 10, 2014 20:32:44 GMT 9.5
Post by Josh -Admin- on Apr 10, 2014 20:32:44 GMT 9.5
the guy suggested to you said he can make the little side brakets and everything no problem. if you look were the exhaust meets the its just clamped on and the is a few ring shims in there you probs wont need the ships coz your pipes should be a close size to stock Attachments:
|
|
|
Post by Benno on Apr 11, 2014 1:14:24 GMT 9.5
Over the years.....and Maverick has dealt Hunter for 6 years, there's been more than a few bike owners with similar rants. I talk with Dale and hear his side of the story. I haven't talked to Dale yet, but, this I know. When you bought your bike there was a problem, and Dale couldn't figure it out, it turns out its never happened to a Hunter before, however in the menatime, your dealer replaces the bike, at his cost, which is about $760 by the time he transfers rego and PD's a new bike for you. Then you go for a service and it costs you $60 less than you thought, and he couldn't fit the pipes. My preference would be that my dealers would wipe your arse with a mink fur towel, welcome you in for a spa and cocktails while your bike is being serviced. Its not going to happen. The fishtail pipes are not a bolt on item, they require modification. Its something that has been beyond my control until now. We will have 2 bolt on kits for fishtails very soon. These days young people are used to a polished consumer experience. Those kind of dealers charge $300 a service, you know what it is, you know what it costs and your bike looks shiny new. And you can book it in and check it out at set times. Maverick isn't like that. They charge for what they do. If they can fit it in then they fit it in. If they can't then they can't. But you ALWAYS get a fair deal. If its not your cup of tea for service then go VicTriChief . They are authorised Hunter warranty agents and have the best mechanics in the land.
|
|